Privacy Policy

Who We Are

Clear Cortex Ltd is a company registered in England and Wales (Company No: 16704365). We provide AI systems, products, and consulting services to businesses.

For any questions about this privacy policy or how we handle your data, please contact us at [email protected]

What Data We Collect

We collect and process the following types of personal data:

• Contact information: Name, email address, company name when you fill out contact forms
• Account data: Information provided when you create an account via our authentication provider (Clerk)
• Usage data: Canvas creation, node usage, and feature interactions within the platform
• Analytics data: Website usage patterns, page views, and browsing behavior
• Server logs: IP address, browser type, referring URLs for security and performance monitoring

How We Use Your Data

We use your personal data for the following purposes:

• Providing our service: Operating the AI Canvas platform, saving your canvases, and enabling collaboration features
• Responding to inquiries: Processing contact form submissions
• Improving our platform: Analyzing usage patterns to enhance user experience
• Security: Detecting and preventing fraud, abuse, and technical issues

Legal Basis for Processing

Under UK GDPR, we process your data based on the following legal grounds:

• Contract: Processing necessary to provide the AI Canvas service to you
• Legitimate interests: Improving our services and platform functionality
• Consent: Analytics and optional cookies (you can withdraw consent at any time)

Data Sharing and Third Parties

We share your data only with trusted third parties that help us deliver our services:

• Authentication and identity (Clerk)
• AI model providers (Anthropic, OpenAI, Google) for processing chat and image generation requests
• CRM and communications (HubSpot) for managing contact inquiries
• Hosting and infrastructure for running the platform

All third-party processors are bound by strict data protection agreements and act only on our instructions. We do not sell your data to any third parties.

International Transfers

Some of our service providers may process data outside the UK/EEA. When this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner's Office (ICO).

Data Retention

We retain your personal data only as long as necessary:

• Contact inquiries: 2 years from last contact
• Account data: Duration of your account plus 6 years for legal compliance
• Canvas data: Retained while your account is active; deleted upon account closure
• Analytics data: Aggregated and anonymized after 12 months

Your Rights

Under UK GDPR, you have the following rights:

• Right to access: Request a copy of your personal data
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your data (subject to legal obligations)
• Right to object: Object to processing based on legitimate interests
• Right to data portability: Receive your data in a machine-readable format
• Right to withdraw consent: For cookies and analytics

To exercise any of these rights, please email [email protected]

Cookies

We use cookies and similar technologies to improve your browsing experience:

• Essential cookies: Required for authentication and platform functionality (no consent needed)
• Analytics cookies: Track usage patterns (requires consent)

You can change your cookie preferences at any time by clearing your browser storage or contacting us.

Changes to This Policy

We may update this privacy policy from time to time. When we make significant changes, we will notify you via email or a prominent notice on our website. The "Last updated" date at the top indicates when this policy was last revised.

Contact and Complaints

If you have questions or concerns about how we handle your data, please contact us at [email protected]

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk